ICM Pharma Website Terms of Use
Effective Date: May 5, 2025
Welcome to www.icmpharma.com, the official website of ICM Pharma Pte Ltd, a Singapore-based pharmaceutical manufacturer and distributor. This site is designed to provide healthcare product information to the public, and also to serve as a secure B2B ordering platform for approved business customers. By accessing or using this site, you agree to be bound by these Terms of Use and our Privacy Policy.
1. Website Purpose & Access
ICM Pharma’s website provides:
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Public users: Access to general information about our pharmaceutical, over-the-counter (OTC), and personal care products.
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Registered business customers: Access to product pricing, stock availability, and the ability to place online orders.
To purchase products from our website, you must:
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Represent a registered business entity in Singapore (e.g., clinic, pharmacy, hospital, retailer).
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Complete our B2B registration process and be approved by our team.
2. Product Information Disclaimer
All product descriptions, images, usage directions, and downloadable Patient Information Leaflets (PIL) are provided for educational and informational purposes only. They do not constitute medical advice, diagnosis, or treatment.
Always consult a qualified healthcare professional before using any medical or pharmaceutical product.
3. Account Registration & Responsibilities (For Business Users)
To view pricing or make purchases:
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Create a company account through our B2B registration portal.
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Await approval and login credentials from ICM Pharma.
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Maintain the confidentiality of your login ID and password.
You are responsible for any activity performed under your account.
4. Ordering & Fulfilment (For Approved Customers)
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Only approved businesses in Singapore can place orders.
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Orders are fulfilled within 3 working days, subject to stock availability.
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A printed invoice will be issued upon delivery.
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No transactions are available for walk-in customers or the general public through the site.
5. Delivery Policy
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We deliver Monday to Friday, 9:00am to 6:00pm (excluding public holidays).
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Deliveries are made to Singapore addresses only.
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If no one is available to receive the order, our team will advise on redelivery or self-collection options.
6. Returns & Exchanges
Due to the nature of pharmaceutical goods, we only accept returns for:
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Incorrect deliveries,
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Damaged or defective items (reported within 3 business days).
Returns must be unopened and in original condition. Contact our support team for assistance.
7. Intellectual Property
All content—including logos, images, product names, downloadable PDFs, and page layouts—are owned by ICM Pharma Pte Ltd. Reproduction, copying, or reuse without written consent is strictly prohibited under Singapore intellectual property law.
8. Limitation of Liability
ICM Pharma will not be held liable for any:
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Misinterpretation of product information by public users,
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Losses from delays or inability to access our ordering portal,
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Damages arising from misuse of pharmaceutical products.
9. SEO Keyword Coverage
To help users find the right healthcare solutions, our website is optimized for keywords including:
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Singapore pharmaceutical manufacturer
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Over-the-counter medication Singapore
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Topical antibiotic cream for skin infections
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Hair loss scalp lotion
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Singapore B2B medical supplier
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Mupirocin ointment Singapore
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Minoxidil scalp lotion
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Lactulose laxative
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Cough syrup for dry cough Singapore
10. Governing Law
These terms are governed by the laws of Singapore. Disputes shall be resolved exclusively in Singapore courts.
11. Contact Us
For product-related enquiries, account support, or order assistance, please contact:
ICM Pharma Pte Ltd
26 Kallang Place #05-17 Singapore 339157
📧 Email: sales@icmpharma.com
📞 Phone: 6296 5411
