Privacy policy

ICM Pharma Privacy Policy

Effective Date: May 5, 2025
Website: www.icmpharma.com

At ICM Pharma Pte Ltd, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and business information on our official website—designed for healthcare product education and B2B pharmaceutical ordering in Singapore.

By accessing or using this website, you agree to the terms of this policy.

1. What Information We Collect

We collect the following types of data from visitors and registered business users:

For All Website Visitors:

• IP address and browser/device information (for analytics)
• Pages visited and duration (via cookies)

• Download activity (e.g., Patient Information Leaflets)
  
  

For Registered B2B Customers:

• Company name, address, UEN (Unique Entity Number)
  
• Contact person name, email, and phone number
  
• Login ID and account usage activity
  
• Order history and billing/delivery details
  
  

2. How We Use Your Information

We use the information collected to:

• Process and fulfill B2B orders securely
  
• Provide delivery and billing support
  
• Improve our site content and product listings
  
• Comply with regulatory standards in the Singapore healthcare sector
  
• Communicate important updates or promotional offers (you may opt out anytime)
  

We do not sell, rent, or disclose your personal data to third parties for marketing purposes.

3. Data Storage and Security

Your data is stored securely on Shopify's encrypted servers, with access restricted to authorized personnel within ICM Pharma. We implement industry-standard safeguards to protect against unauthorized access, loss, misuse, or alteration of your information.

4. Use of Cookies

This website uses cookies to:

• Enhance your browsing experience
  
• Remember your login session (for approved B2B customers)
  
• Track general site usage through analytics tools like Google Analytics
  

You can modify your browser settings to disable cookies, but this may affect certain website features.

5. Third-Party Links

Our site may include links to external platforms (e.g., Shopee, Lazada, Google Drive for PDF leaflets). These platforms are governed by their own privacy policies. We encourage you to read them before interacting or transacting.

6. Access and Correction of Personal Data

You may request access to or correction of your personal/company information by contacting our Data Protection Officer (DPO). We will respond within a reasonable timeframe, in accordance with Singapore’s PDPA.

7. Data Retention

We retain your data for as long as your business relationship with ICM Pharma is active or as required to fulfill our legal and regulatory obligations.

8. Your Consent

By using our website, registering a business account, or submitting any information through our forms, you consent to the collection, use, and disclosure of your data as outlined in this policy.

9. SEO Relevance

This Privacy Policy applies to all users seeking information or purchasing through our:

• Singapore pharmaceutical ordering platform
  
• Medical supplier e-commerce store
  
• Online catalogue of OTC and prescription medications
  
• Healthcare product education portal

10. Contacting Our Data Protection Officer (DPO)

If you have questions, feedback, or wish to withdraw consent, contact us at:

ICM Pharma Pte Ltd – Data Protection Officer
📧 Email: support@icmpharma.com
📞 Phone: 6436 4221