Join our social media community for valuable information and updates on our products.

Join our social media community for valuable information and updates on our products.

Join our social media community for valuable information and updates on our products.

Analgesics & Antipyretics

Antacids & Antiflatulents

Antibiotics for RTI

Anti-diarrhoeals

Antiseptics & Disinfectants

Cough & Cold Preparations

Hair & Scalp Products

Laxatives

PharmaKoe Specialty Therapeutic

Skin Preparations

Cough & Cold

Sore throat, congestion, or runny nose.

Fungal Infections

Athlete’s foot, ringworm, or yeast infections.

Gastrointestinal Issues

Indigestion, bloating, diarrhea, or stomach pain.

Hair & Scalp Conditions

Dandruff, hair loss, or scalp irritation.

Oral & Dental Health

Toothaches, gum disease, or mouth ulcers.

Other Conditions

Miscellaneous health concerns requiring treatment.

Pain & Fever

Body aches, headaches, and high temperature.

Wound & Skin Infections

Cuts, burns, rashes, or bacterial infections.
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img_Collection_Hairloss
img_Collection_Hairloss
Hair Loss

Restore confidence from the roots up with Growell, trusted scalp and hair care solutions.

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img_Collection__PhamaKoe
img_Collection__PhamaKoe
PharmaKoe Specialty Therapeutic

Advanced therapies across key specialties—designed for complex conditions, backed by expertise.

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img_Collection__RTI
Respiratory tract infection (RTI)

Relieve symptoms and support recovery with effective RTI treatments trusted by healthcare professionals.

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Frequently Asked Questions

Explore helpful information on our products, services, and support options.
Account Registration & Ordering
Account Registration & Ordering
Account Registration & Ordering
How do I register my company with ICM Pharma to place orders online?
To access our B2B online store, your company must first complete a registration form. Once your application is reviewed and approved, you will receive your login credentials to access our platform.
How do I place an order on ICM Pharma’s B2B e-commerce platform?
Log in using your assigned company credentials. Once inside, you can browse our catalog, add items to your cart, and check out directly through the platform. Only approved business partners will have access to product pricing and ordering functions.
Can I view products and prices without logging in?
You can browse our full product catalog without logging in. However, prices, stock availability, and purchasing functions are only accessible to registered and approved business customers who are logged in to their account.
How do I reset my password if I forget it?
Click “Forgot Password” on the login page and follow the email instructions to securely reset your password.
Shipping & Delivery
What are the available delivery options for business customers in Singapore?
We currently offer standard delivery within Singapore, with orders typically delivered within 3 working days from confirmation. Delivery is available to clinics, pharmacies, hospitals, and retail partners islandwide.
Can I arrange for self-collection?
Yes, self-collection is available at our warehouse upon request. Please coordinate with your ICM Pharma sales representative or indicate it during checkout.
Do you ship outside of Singapore?
For international or export enquiries, please contact our sales team directly. Export orders are handled separately from our domestic B2B platform.
Do you deliver pharmaceutical products during weekends or public holidays in Singapore?
No, we only deliver from Monday to Friday, excluding public holidays. All pharmaceutical and personal care orders are fulfilled during standard business hours to ensure safe and timely delivery for our business customers.
What are your standard delivery hours for B2B customers?
Our delivery hours are from 9:00 AM to 5:00 PM, Monday to Friday (excluding public holidays). If your clinic, pharmacy, or business requires special delivery arrangements outside these hours, please contact our customer support team in advance.
What happens if no one is available at the delivery location?
If your business premises are unattended during delivery, our delivery personnel will either attempt redelivery or provide instructions for self-collection. For smooth order fulfillment, we recommend ensuring someone is available to receive the goods.
Do I need to sign for my pharmaceutical delivery?
Yes, we require name confirmation or a signature upon delivery as proof of receipt. This ensures accurate delivery to the correct party and helps maintain traceability for all B2B orders.
Can I change the delivery address after placing my order?
Yes, you may request a change of delivery address if your order has not yet been processed. Please contact our sales support team immediately with your order details to make changes.
Are delivery times affected during peak seasons in Singapore?
Yes, delivery lead times may be extended during peak periods such as Chinese New Year, 11.11 sales, and Christmas. To avoid disruption, we recommend placing your orders early during these high-demand periods.
Payment
What payment methods are accepted for B2B customers?
Approved business partners are typically granted credit terms (e.g., 30-day payment). For first-time or ad hoc orders, we also accept PayNow and bank transfer. Payment terms are confirmed during the account approval process.
How do I receive my invoice?
A printed invoice will be provided upon delivery of your order. If you require a copy or have specific invoicing needs, please contact our customer service team.
Returns & Product Issues
What is your return policy for business orders?
Due to regulatory and safety considerations, returns are only accepted for products that are delivered incorrectly or damaged. All issues must be reported within 3 working days of receipt.
How do I report a damaged or incorrect item?
Contact our customer support team with your order number, a description of the issue, and supporting photos. We will work to resolve it promptly, either via replacement or credit note.
Product Information
Are your products manufactured in Singapore?
Most of our products are proudly manufactured at our GMP-certified facility in Singapore. However, we also import selected items from trusted international partners to complement our product offerings, ensuring consistent quality and regulatory compliance across our entire range.
Are your products registered with the Health Sciences Authority (HSA)?
Yes, all relevant products are registered or notified with HSA in accordance with Singapore’s regulations.
How can I request a Product Leaflet or Patient Information Leaflet (PIL)?
Patient Information Leaflets (PILs) are available for download directly from our website for selected products. If you require a detailed product leaflet or marketing material, please contact our sales department and we’ll be happy to assist.
Customer Support
How can I contact ICM Pharma for support or sales enquiries?
You can reach us via the contact form on the website, email our sales team, or connect via phone or WhatsApp during office hours.
What are your business hours?
Monday to Friday, 9:00 AM – 5:00 PM (excluding public holidays)
Can I speak with a sales representative directly?
Yes, our sales team is available to assist with product enquiries, bulk orders, and account-specific matters. Please reach out to your assigned representative or submit a request through the site.
Have a Question?
Get in touch, and we’ll get back to you shortly.
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